1.16 Your order will be processed and delivered without undue delay, no later than 7 days after your order has been placed.
HOWEVER We aim to dispatch the same day all orders placed before 2pm
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email: firstname.lastname@example.org or phone 07734 385 382 about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of fabric / wadding cut to your specific requirements, or goods that are made to the customer's specification, or are clearly personalised.
(b) the supply of newspapers, periodicals, books, patterns or subscription magazines.
Any goods returned must be in saleable condition.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Damaged, defective or incorrect items
1.26 Please call or email us if you have a problem with an item that is damaged, defective or incorrect.
(a) We will discuss arrangements for rectifying the problem.
(b) We will refund the delivery charges incurred in returning the item to us, either via dispatching a pre-paid envelope, return label, or by refunding your return postage costs.
(c) We inspect all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.